Selecting a B2B Managed Services Provider

Evaluating B2B outsourcing vendors requires an "apples-to-apples" comparison. The following checklist is intended to provide some of the metrics which can be used to evaluate B2B outsourcing offerings:

B2B Outsourcing Checklist

Technology

Worldwide Infrastructure
Global Network
Legacy Protocols—X.400, Bisync
Internet Protocols - FTP, SFTP, AS2, RNIF
Mapping & Translation
Design & Development
Any-to-Any Data Translation
24-hour Maintenance & Emergency Map Repair
Network-Based Translation
World-Class Data Centers
Secure Backup & Two-Year Data Archiving
Logical & Physical Security
High Availability & Disaster Recovery
Global Data Centers - US, EMEA, ASPAC
Business Flexibility
Ability to Bring Solution In-House
B2B Managed Services Solutions That Fit Your Needs, Size and Maturity

Services

B2B Program Management
Dedicated Program Manager
Regular Status Meetings
Six-Sigma Process Methodology
Trading Community Management
Trading Partner Ramping
Testing & Implementation
Daily Reporting
Visibility & Reporting
Event/Non-Event Alerting
24x7 Functional Acknoledgment Tracking & Notification
Business Process Visibility & Tracking
Service Level Management
Trading Partner Scorecarding
Technical Support
24x7 Helpdesk
Change Management
Error Alerting & Reporting
Data Reprocessing

Vendor

Customer Base
Recent Wins and Trends
Vertical Strength
Customer Size
B2B Experience
Industry Analyst Validation
Company Financial Viability

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