B2B Managed Services can be defined as an outsourced solution that engages a trusted, experienced partner to manage the complexities of your day-to-day B2B integration operations.
B2B Managed Services provide you with the most comprehensive technology for automating and streamlining your business-to-business (B2B) e-commerce transactions. It combines the best people and processes for managing the complexities of your B2B integration programs and connecting to your entire trading community—no matter the location, the size or B2B technical capabilities of your business partners.
What does this actually mean?
Early B2B solutions focused on replacing manual business documents and processes with automated alternatives that could be shared electronically between trading partners. The benefits achieved revolved around improving response times and reducing data errors. Increases in business efficiency were significant—reducing costs while increasing profitability.
As all major marketplaces have become more global, the exchange of information with growing trading communities in different regions has become exponentially more expensive and complex.
At the same time, early successes in automating simple documents such as invoices and purchase orders demonstrated how business processes could be successfully re-engineered. This has led to the extension of B2B solutions deeper into the business functions of organizations and providing greater visibility into an entire B2B transaction lifecycle.
While early B2B solutions were implemented and maintained internally, the increase in cost and complexity is making the support of a global B2B infrastructure in-house increasingly challenging. Even though B2B services touch many business divisions, few organizations see them as core to the business.
Instead the ability to engage a trusted, experienced B2B Managed Services provider… with a global footprint and local support… that can competently manage the complexities of your day-to-day B2B operations not only saves you time and money, it gives your organization the control and ability to focus on what it does best. In addition, you are protected from the myriad of technical standards and trading regulations that represent huge impediments to organizations trading with partner communities worldwide.
Little surprise that the Yankee Group reports 60% of companies have already outsourced some part of their supply chain operations, either globally or domestically. The question appears to be not whether to use B2B Managed Services but where it is best for your organization.