What types of benefits are businesses realizing when using a managed services approach for electronic trading with their business partners?
A recent research survey from the Stanford Global Supply Chain Management Forum evaluated the business value that organizations had received from outsourcing some or all of their B2B infrastructure to B2B Managed Services providers.
Below are some key findings from the report: “B2B Managed Services: Business Value and Adoption Trends”
- 96% of companies indicated that B2B Managed Services increased the value of their B2B integration program.
- For 47% of the participants, the increased value was combined with a decrease in costs.
- 78% of those using managed services for 5 years or more strongly agreed or agreed that managed services improved efficiency of onboarding new customers.
- 74% strongly agreed or agreed that the ability to replace capital expenditure with an on-going monthly subscription fee was of value to them.
- 63% strongly agreed or agreed that B2B Managed Services allowed them to improve planning for B2B budget and resources.
- 59% were able to reduce costs related to B2B integration (developing maps, onboarding business partners, etc.).
- 46% were able to redeploy some of their IT staff to other projects/roles.
The most important business drivers affecting companies’ original decision to use B2B Managed Services were (in order of importance):
1. the desire to improve customer experience
2. improve business process efficiency
3. reduce IT costs
Other popular business drivers:
4. consolidation of multiple B2B programs
5. support of global expansion into new markets
6. need to replace aging B2B platforms
Register now to receive research report: B2B Managed Services: Business Value and Adoption Trends
You can register now to download two recently released research studies by Stanford University’s Global Supply Chain Management Forum. These reports provide valuable metrics along with a corresponding analysis on the business value and adoption trends of B2B managed services and B2B integration at companies of all sizes, across various industries around the globe.
Register now to receive the two reports reflecting the full research study or contact the Stanford Global Supply Chain Management Forum to request a copy.