In today’s economy any increase in headcount has to be carefully considered—especially in an area seen as non-core to business operations. Yet, an internal B2B resource requires a significant investment in human resource.
Extending your IT Department
Research studies have found that an underlying cause of B2B integration challenges and project delays is the lack of people and skilled B2B resources to effectively manage your B2B programs and ERP integration projects. A backlog of B2B projects and puts your company at risk for implementation delays and can erode trading partner relationships. Most organizations are not staffed to support the variable resource requirements necessary for ERP systems changes which ultimately result in changes to your B2B integration strategies. Skilled B2B resources are a pre-requisite for handling the complexities involved in the B2B program management cycle, including trading partner on-boarding, map and web form development, back-office integration, and pre-production testing.
Typical titles can include:
- Project manager
- Business analyst
- Map developer
- Applications integrator
- Web forms developer
- B2B IT support
- External trading partner IT supporting
- Infrastructure planning team
- Change management team
- Help desk and monitoring team
It is likely that one employee will fulfill more than one of the above roles but a number of them do involve a specialist range of skills. This issue is exacerbated by many organizations’ need to support legacy EDI systems where there is a dwindling skill pool. In fact, the ability to obtain the correct B2B skills and support in all their local markets is a challenge for every organization.
At the same time, internal staff may resist re-skilling into an area they do not believe will enhance their careers.
Using B2B Managed Services can address human resource issues by:
- Reducing the internal headcount required for implementation and maintenance
- Reducing the headcount required for internal and trading partner support
- Increasing the productivity of internal IT resources
- Freeing IT resources to focus on other core business IT projects
- Reducing the need for internal B2B training
Key Consideration for Rethinking Your B2B Integration Strategy:
B2B Managed Services immediately extends the capabilities of your IT department. Organizations of all sizes benefit from access to global B2B expertise and the level of talent required to meet growing B2B demands. Your in-house staff is freed-up to focus on activities that deliver unique value and competitive advantage to your company… without the distraction of maintaining complex B2B technologies, projects, and processes that are not your core competency.